To confirm your reservation, a deposit of 70% of the total value is required. The remaining balance must be settled before departure on the day of the reservation. You can make payments using our secure online payment options, including credit/debit cards and bank transfers. Please note that international bank transfers may take 3 to 5 business days to process, while local interbank transfers may take up to 48 hours. For credit card payments, a financial fee of 5.4% will be applied.

In the event of adverse weather conditions (e.g., high winds, rough seas), the Cartagena maritime authority (DIMAR) may issue a flag system (Green, Yellow, Red) that determines whether boats can depart:

Green Flag: Safe to sail.
Yellow Flag: Conditional sailing, subject to captain’s discretion.
Red Flag: No departures allowed.

If a red flag is issued by DIMAR on the day of your reservation, we offer a 100% refund or the option to reschedule your booking.

High Season:

30 to 16 days before the reservation: 50% penalty.
15 to 11 days before the reservation: 70% penalty.
Within 10 days: 100% penalty.

Low Season:

Speed Boats (28 to 46 feet):
30 days before the reservation: No penalty (minus financial costs).
15 days before the reservation: 50% penalty.
Within 7 days: 100% penalty.
Motor Yachts (34 to 83 feet):
30 to 15 days before the reservation: 50% penalty.
15 days before the reservation: 70% penalty.
Within 8 days: 100% penalty.

Rescheduling is available up to 15 days before the booking date, subject to availability.

Refunds are available under the following conditions:

If DIMAR restricts all vessel departures due to weather or safety reasons.
If the vessel experiences a mechanical failure preventing the service.
If the itinerary is impacted due to unforeseen circumstances beyond our control.