Terms & Conditions
Welcome to RENT A BOAT S.A.S.
Our goal is to provide you with a seamless and memorable experience exploring the stunning waters of Cartagena and the Rosario Islands. Below are our updated terms and conditions to ensure clarity and mutual understanding throughout your booking journey with us.
Payment Methods and Reservations
To confirm your reservation, a deposit of 70% of the total value is required. The remaining balance must be settled before departure on the day of the reservation. You can make payments using our secure online payment options, including credit/debit cards and bank transfers. Please note that international bank transfers may take 3 to 5 business days to process, while local interbank transfers may take up to 48 hours. For credit card payments, a financial fee of 5.4% will be applied.
What’s Included in the Price:
Fuel
Professional Crew (Captain and Mate)
Cooler with Ice and Water Bottles
Towels
Departure Taxes from the Marina
Basic Snacks and Welcome Drinks
Professional Crew (Captain and Mate)
Cooler with Ice and Water Bottles
Towels
Departure Taxes from the Marina
Basic Snacks and Welcome Drinks
What’s Not Included:
Alcoholic Beverages (Can be arranged upon request)
Meals (Can be arranged with our onboard chef service)
Snorkeling Gear (on request)
Additional Services (Chef, Bartender, Catering, DJ, etc.)
Entrance fees to private beach clubs (If applicable)
Meals (Can be arranged with our onboard chef service)
Snorkeling Gear (on request)
Additional Services (Chef, Bartender, Catering, DJ, etc.)
Entrance fees to private beach clubs (If applicable)
Recommended to Bring Onboard:
Sun Protection: Sunscreen, Sunglasses, Hats
Swimwear and Comfortable Clothing
Camera and Waterproof Bags
Extra Snacks or Personal Preferences
Please note that pets, large coolers, and excessive luggage are not permitted on board unless previously arranged.
Swimwear and Comfortable Clothing
Camera and Waterproof Bags
Extra Snacks or Personal Preferences
Please note that pets, large coolers, and excessive luggage are not permitted on board unless previously arranged.
Code of Conduct and Safety
Your safety is our top priority. For that reason, we ask all guests to adhere to the following:
Follow Crew Instructions: Our captain is the highest authority on board and will make all decisions regarding navigation, safety, and itinerary adjustments based on current weather and sea conditions.
Life Vests: Life vests are mandatory during certain parts of the journey. The crew will inform you when to wear them.
Nautical Etiquette: Respect the vessel and crew at all times. Avoid actions that could endanger other passengers or the boat.
Alcohol Consumption: Drink responsibly. Excessive alcohol consumption is discouraged, and drug use is strictly prohibited.
Follow Crew Instructions: Our captain is the highest authority on board and will make all decisions regarding navigation, safety, and itinerary adjustments based on current weather and sea conditions.
Life Vests: Life vests are mandatory during certain parts of the journey. The crew will inform you when to wear them.
Nautical Etiquette: Respect the vessel and crew at all times. Avoid actions that could endanger other passengers or the boat.
Alcohol Consumption: Drink responsibly. Excessive alcohol consumption is discouraged, and drug use is strictly prohibited.
Insurance and Back-Up Vessel Policy
All our vessels are insured to cover accidents during navigation. Additionally, we always have a back-up vessel on standby in case of unexpected issues. Your experience and safety remain our priority.
Cancellation and Rescheduling Policies
High Season:
30 to 16 days before the reservation: 50% penalty.
15 to 11 days before the reservation: 70% penalty.
Within 10 days: 100% penalty.
Low Season:
Speed Boats (28 to 46 feet):
30 days before the reservation: No penalty (minus financial costs).
15 days before the reservation: 50% penalty.
Within 7 days: 100% penalty.
Motor Yachts (34 to 83 feet):
30 to 15 days before the reservation: 50% penalty.
15 days before the reservation: 70% penalty.
Within 8 days: 100% penalty.
Rescheduling is available up to 15 days before the booking date, subject to availability.
30 to 16 days before the reservation: 50% penalty.
15 to 11 days before the reservation: 70% penalty.
Within 10 days: 100% penalty.
Low Season:
Speed Boats (28 to 46 feet):
30 days before the reservation: No penalty (minus financial costs).
15 days before the reservation: 50% penalty.
Within 7 days: 100% penalty.
Motor Yachts (34 to 83 feet):
30 to 15 days before the reservation: 50% penalty.
15 days before the reservation: 70% penalty.
Within 8 days: 100% penalty.
Rescheduling is available up to 15 days before the booking date, subject to availability.
Bad Weather and DIMAR Flag Policy
In the event of adverse weather conditions (e.g., high winds, rough seas), the Cartagena maritime authority (DIMAR) may issue a flag system (Green, Yellow, Red) that determines whether boats can depart:
Green Flag: Safe to sail.
Yellow Flag: Conditional sailing, subject to captain’s discretion.
Red Flag: No departures allowed.
If a red flag is issued by DIMAR on the day of your reservation, we offer a 100% refund or the option to reschedule your booking.
Green Flag: Safe to sail.
Yellow Flag: Conditional sailing, subject to captain’s discretion.
Red Flag: No departures allowed.
If a red flag is issued by DIMAR on the day of your reservation, we offer a 100% refund or the option to reschedule your booking.
Refund Policy
Refunds are available under the following conditions:
If DIMAR restricts all vessel departures due to weather or safety reasons.
If the vessel experiences a mechanical failure preventing the service.
If the itinerary is impacted due to unforeseen circumstances beyond our control.
If DIMAR restricts all vessel departures due to weather or safety reasons.
If the vessel experiences a mechanical failure preventing the service.
If the itinerary is impacted due to unforeseen circumstances beyond our control.
Booking Process
After selecting your boat and confirming your dates, you’ll receive a payment link to complete your deposit. Once the deposit is confirmed, we’ll send a detailed itinerary and any additional instructions regarding your trip. If you have special requests, feel free to reach out, and our team will be happy to accommodate where possible.
For more information or further details, please do not hesitate to contact us.